About the Technical Support category

Welcome to the technical support category. Please have a look to see if your question has been answered before creating a new post.

When creating a new post, please include relevant information that will make it possible for others to troubleshoot your issue.

Generally speaking this includes: a transaction hash, your Althea address, any error messages you have encountered, and possible screenshots when relevant.

DO NOT EVER INCLUDE YOUR MNEMONIC PHRASE and remember to NEVER ENTER IT ANYWHERE when receiving technical support. It is best to do all support openly through the proper channels, which both avoids scammers and makes a record of the issue for posterity.

After you have created a post, you might also find it helpful to visit the technical support channel of the Althea L1 Discord server: Althea L1